Solution: Quality management with enaio®
Quality management systems (QMS) are a key factor in long-term business success. The main advantages of such systems include transparency and information provided regarding processes as well as clearly defined organizational structures.
enaio® can be flexibly adapted to the application at hand, whether that be quality management in health care (administration, clinics, and hospitals) or in regulated environments such as in the pharmaceutical industry.
Quality management as part of the change process
enaio® ensures structured processes.
Speed up quality processes
enaio® supports your business and work processes while harmonizing them in their entirety. The result is an information and process management tool where the individual modules and functions mesh together, from the recording of business processes to the mapping of complex workflows.
- Map structured, value-creating processes electronically
- Automatic document forwarding
- End-to-end documentation of business processes
- Standardized processes reduce employee workload
- Information provided in the right context
- Comprehensive change management and audit-proof archiving
Secure processes
Logging ensures the transparency of process workflows.
Full overview
Electronic records provide information on the current status of events.
Deadline monitoring
Missed deadlines are a thing of the
past.
Central quality management
End-to-end documentation and defined processes are two ways enaio® supports you in all your QM activities.
Document-based Quality Assurance Processes
enaio® helps optimize quality from top to bottom
Quality management systems in use in the healthcare sector, in regulated environments, and in the technical field mean one thing in particular: end-to-end documentation. The requirements are often out of line with the costs associated with meeting them. ECM software such as enaio® allows you to automatically execute and secure document-based quality assurance processes. ECM functions, such as logged notices or subscriptions, improve the flow of information.
This allows you to integrate and use your specific QM and QA templates directly in enaio®. The documents are then automatically forwarded for further processing to other departments or employees, if necessary, using workflows. You are automatically notified of changes via a subscription service. Structured, standardized processes and automatic document creation, versioning, and distribution result in employees increasing their focus on value-creating processes.
Stronger customer ties thanks to enaio®
enaio® helps you effectively manage a number of challenges related to market liberalization and the increase in the number of customers switching providers that comes with this, among other things. This allows for targeted customer loyalty measures and facilitates the selective provision of customer, contract, and other service information – directly via company portals, too.
Other EMC functions, such as digital customer records, technical documentation, comprehensive contract management, and e-mail administration, can help improve the quality of service and thus ensure long-term customer, supplier, and partner loyalty.
- Bundle service information in electronic records
- Provide the right information quickly
- Improve your ability to provide information
- Increase service quality and boost customer loyalty
- Best-practice solutions for regulated environments
- Optimally comply with regulations, guidelines, and laws
- Comprehensive SOP, incident, and change management
- Rapidly detect deviations and avoid errors
- Transparent, clear documentation for quality processes