OPTIMAL SYSTEMS’ ECM software allows AS DNB Banka in Latvia to decide, control, and manage mortgage loan processes faster and more effectively, which increases both customer satisfaction and the productivity of the financial service provider. The key project goals include the creation of digital customer records and the introduction of tools for controlling and monitoring work processes.
AS DNB Banka is a financial institution in Latvia and a member of the Bank DNB Group based in Denmark. enaio® is mainly used for workflow and customer management. The fact that OPTIMAL SYSTEMS software is being used here exemplifies that we are also being trusted abroad. When sounding out the market in search of a suitable solution, the bank’s decisive factors were performance, flexibility, and usability.