ECM software by OPTIMAL SYSTEMS helps companies win customers and assists their customer management in the long term. The creation of digital records such as customer, supplier or project records gives you a complete view at all times of all information, documents, and e-mails. You then have a better overview of your customer and supplier relationships and business processes – and can identify product and service requirements at an early stage.
You can improve your CRM communication in the long term, both internally and externally. Immediate information availability considerably increases your employees’ responsiveness to customers, suppliers or partners. This in turn makes your relationship management easier, increases satisfaction – also on the part of your customers – and helps expand your after-sales services.