Users of OPTIMAL SYSTEMS software receive an individually configured ECM solution. Therefore we offer you individual support via our in-house support center which supports both our ECM users and partners alike.
The fastest way to process problems is generally by remote maintenance but where necessary we can also visit you to solve your software problems on site. Support calls are generally responded to on the same or next working day.
Support per E-Mail and Hotline
Should a problem arise that you initially only wish to report, you may simply write an e-mail to the support team. You will receive either a written reply or one of our employees will call you back. Therefore always specify your address with telephone number and extension.
Our support hotline is available to the administrator of the relevant project for software problems and for assistance with system administration. Our hotline can be reached from Monday to Friday (except public holidays) from 8.30 a.m. to 5.30 p.m.
Your contact person for questions in connection with Support:
Mr. René Waurisch
Head of Department Technical Customer Management
Hotline: +49 30 895708-333